Ltd. All Rights Reserved. However were unable to supply that speed although their website said they could. Read more. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. No issues, customer service was quick and Highly rated with my experience! Great Aussie company. Service is excellent. Regards, When...Read more, We are sorry to hear you feel this way.... Read more, That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... Read more. My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25I am not happy with this Please advise as soon as possible. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. Posted by 1 … The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. 200%+. So my question is, if I got connected to the nbn through the provider mate or Aussie broadband would I have the same drop out problems or would this be fixed. Once the nbn installation is complete you still need to setup your network. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. When I received my second Bill I called and queried it. We can also confirm we will have an app coming very soon! Please contact our support team - support@letsbemates.com.au or 13 14 13. Only had MATE a couple months and found it awesome! Frustrated because the internet drops out during the day and if often too slow especially when working from home. NBN is Australia's National Broadband Network offering speeds of up to 100Mb/s, in this video we take you through all the different deals out there. Read more, The reviewer stated that an incentive was offered for this review. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. Mate's customer service has been excellent, easy sign up and change over process from Aussie. Review collected in partnership with MATE, We switched to Mate when Aussie Broadband put their prices up. 200%+. All plans come with no lock-in contracts and unlimited data included. Regards, These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. A miracle? Read more. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. So glad to hear you've had a great experience! Very happy customer! The only other feedback I would suggest is having after hours and weekend support even if just by email. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. The MATE team. Not happy since upload speed is important for me. We can confirm that you were connected to us with nbn in your granny flat without any issues. No drop-outs so far. You did not organise to have a trench dug and conduit laid as advised. Thanks for providing this information.... We have passed this on for internal review. An Australian owned and operated small business operating for over 5 years. streaming services). Have been with Mate for ages and was the first to recommend them to friends and family. Will you be adding IPv6 support anytime soon? Called mate yesterday because I was having speed issues. Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. Aussie Broadband are going all-in on speed when it comes to their new NBN plans. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. Speed. Moved from another provider to MATE in just an hour from the time of signing up. My upload went down twice when I'm paying for 100/40. This was NOT communicated to us at any point. Regards, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? Read more. Best thing ive done! Real people. When I said this to the manager he said he saw no problem in it. Very happy with product and price. I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. Every plan with MATE has no set up fees, contracts or data limits. Write a review on ProductReview.com.au! Which was introduced to new members only in July this year, and then given to already existing customers in Aug. Companies can't alter or remove reviews from ProductReview.com.au. Read more. Regards, After 2years with MATE I can now finally recommend an ISP for the first time, because MATE is actually really excellent. Read more. When I received my second Bill I called and queried it. On time and helpful. The MATE team. The best experence I ever had! Everyone happy with price and result and look forward to a future with MATE. Every Mate plan has unlimited data and no contracts. my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? Read more. However, we would like to clarify your comments as there are some details missing in regards to this issue. I will be moving into a brand new building with no ADSL or NBN available. Called mate yesterday because I was having speed issues. The ISP has announced new 'Ultra Fast' NBN plans for residential customers that promise download speeds of 1000Mbps and upload speeds of 50Mbps. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. Great speed so far. An nbn technician appointment was organised by us to connect the main house. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. The MATE team. It is now Nov and was still charged $75. They gave me the email for support, I emailed and received a call from support within minutes. On time and helpful. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I strongly recomend people to choose MATE! View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. Mate NBN 100 soul mates. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. We can confirm you were signed up to MATE via an alternate sales channel (ACN). The experience was amazing. Well done! Interfaced with customer support couple of times, very professional and friendly as well. No connection or speed drop outs experienced till now. My experience is of excelling in customer service and prompt connection with best speed and price rates!! We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. We can't see that you have contacted our support team to report any issues with your service? I am so unimpressed at the moment. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. An nbn technician appointment was organised by us to connect the main house. Moved from another provider to MATE in just an hour from the time of signing up. My upload went down twice when I'm paying for 100/40The first time i complained the upload was put up to 40 and a week later went back down to 20 again. Regards, We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. The installation of the nbn™ network into your home or business is designed to be as efficient and comfortable as possible. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. The Canberra account became active on Monday, less than a week after I signed up. So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. For the second year running, iiNet and TPG tied for best NBN provider. Thanks for your feedback! They are fantastic until you have an issue. We hope that wifi networking could be improve stabilise in my area. Sam Baran Updated Jun 11, 2020. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. As funny as it seems, it was just like talking with a mate! We can assure you we are not in the business of ripping anyone off. ProductReview.com.au has affiliate partnerships. The only other feedback I would suggest is having after hours and weekend support even if just by email. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. So far no problem at all. Similar opinion? Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. It was so super easy to get put on and getting it put on was as super fast as their speeds! They moved me down to the NBN 50 but didn't reduce any of the $75 a month. My experience is of excelling in customer service and prompt connection with best speed and price rates! The MATE team, You know it's good when you don't have to think about it. We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Plans are offered both no-contract and on a 6-month term, but skipping the contract means you’ll pay an extra $40 upfront if you include a Wi-Fi modem. Best thing ive done! We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. The Mate X electric bike also conveniently folds down in three easy steps so you can take it on a train or store it under your desk when you get to the office. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. This was NOT communicated to us at any point. Have been with Mate for ages and was the first to recommend them to friends and family. The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. For those who are unaware, Mate Communicate was voted best ISP on Product Review in 2016, and for good reason too. Mate offers standalone NBN plans and NBN bundles, with an option for each of the NBN speed tiers. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Read more. You’ll pay $74.90 per month for … Which was introduced to new members only in July this year, and then given to already existing customers in Aug. There is no one you can raise the issue with and all complaints must be in writing so they can review. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. Ltd. All Rights Reserved. The experience was amazing. I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? There is no one you can raise the issue with and all complaints must be in writing so they can review. Your trust is our top concern. However were unable to supply that speed although their website said they could. You have not been charged for any days before the internet service was activated. If you’re having the nbn™ network installed directly into your home for the first time, you will more than likely need to have someone over the age of 18 to invite the installer into the home and sign off on the installation work that they do. Nonetheless, you requested to place an nbn order to connect the main house anyway. I made the switch to Mate and im so happy!! We provided the details of a third-party contractor that could organise this for you. When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." Mate NBN 100 soul mates.Download speeds always around 90Mpbs. video calls) and for entertainemnt (e.g. NBN set up the connection first appointment on the planned date and the line was active immediately. We have no plans to offer IPv6 support at this stage. What NBN plan speed do I need? They are fantastic until you have an issue. Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. MATE is another reliable option, reporting evening speeds of 83Mbps on NBN 100 plans, 42Mbps on NBN 50 plans, 19Mbps on NBN 25 plans, and 10Mbps on NBN 12 plans. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Mate NBN Plans . Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. Mate Internet plans & review Mate has a set of simple plans for NBN users at a discount. We specialise in premium quality Internet and phone connections. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. They gave me the email for support, I emailed and received a call from support within minutes. Extremely Happy and more than HIGHLY RECOMMEND Mate!!! Further details in the disclaimer. 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). They went above and beyond to get me back online. Price is great to. © 2020 ProductReview.com.au Pty. We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. Happy with the service. The MATE team. Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. Good service and support in getting connected. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. Great Australian company! Very much recommend. Especially with more people working from home and using the internet ☺️, We switched to Mate when Aussie Broadband put their prices up. The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. It is now Nov and was still charged $75. Mate Standard Plus NBN. Read more. Was on optus cable 90 b4 and haven't noticed any difference. Thanks Mark! Write a review on ProductReview.com.au! Mate is 100% Australian owned and their call centres are all based locally. Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. The Huawei Mate 40 Pro incorporates the world’s first 5 nanometer 5G SoC, an Ultra Vision Cine Camera system and the Space Ring Design. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. Extremely Happy and more than HIGHLY RECOMMEND Mate!!! :-). If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. MyRepublic and MATE both have contract-free NBN 50 plans for $69 per month. That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." My experience is of excelling in customer service and prompt connection with best speed and price rates! Tangerine had long held our number one pick for best NBN 100 … You did not organise to have a trench dug and conduit laid as advised. Regards, NBN performed a week long maintenance finishing on the 19/11. They are fantastic until you have an issue. Was on optus cable 90 b4 and haven't noticed any difference. This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? 5. Mate Premium NBN. Companies can't alter or remove reviews from ProductReview.com.au. Read more. As funny as it seems, it was just like talking with a mate! You can toggle between Internet plans and phone bundles on these pages, which isn’t a … Read more. 200%plus!! Thank you Mate. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. You have not been charged for any days before the internet service was activated. Great customer service (Frank) Relaxed, easy going, helpful service. Mate | NBN 100 | Unlimited data | No lock-in contract | AU$79 per month. 28 comments. :-). No drop-outs so far. An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. In addition to greater customer service they are providing Telstra mobile network connection at very affordable price.This is great value addition to my business.Compared to other network I have seen in my house it has good coverage.This was very useful during this covid time. It was so super easy to get put on and getting it put on was as super fast as their speeds! If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. Mate is the greatest service for quality, price, customer service and technical support. The National Broadband Network – or the Australian nbn™ – is here and it’s about time you found us because we are your new ISP. Regards, Read more. Read more, Online signup was easyCommunication greatSpeed test was giving me 92mb on a wifi connectionHelp desk was actually helpful!! When...Read more, We are sorry to hear you feel this way.... Read more, That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... Read more. Good service and support in getting connected. So far no problem at all. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Very much recommend. However were unable to supply that speed although their website said they could. Eveyone I has contacted with from phone help is very professional, nice and patient! I called up mate last night because I lose connection all together. Two of the top contenders in the NBN Broadband game these days include TPG NBN services as well as Mate NBN services Mate Communicate which has been ranked best ISP in 2016 by Product Review TPG is, as many may already know, the second largest internet service provider in Australia family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. So where to start1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. Best provider out there! Read more. Great Australian company! My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25. No connection or speed drop outs experienced till now. Usually get 90-92 Mbps down (lowest has been 86 Mbps) and 17-18 Mbps up (lowest has been 16 Mbps). Only had MATE a couple months and found it awesome! Easy going Tony helped me to re-setup my connection. The MATE team. Called and arrived on time. I called up mate last night because I lose connection all together. Thank you Mates for setup. No loyalty and unless you check their deals every month, they are more than willing to rip you off. The MATE team. I would like to know about a wireless connection - am looking at the best mates fixed wireless? At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Very glad to be with Mate! Please contact us on 13 14 13 and press "1" for sales, or email your full address to support@letsbemates.com.au so we can perform a service qualification check and advise. However, we would like to clarify your comments as there are some details missing in regards to this issue. These are at additional costs and were legitimate calls made via the network. The acted very fast and lodged a fault with NBN. Signed up few days ago so far so good speed level great no dropouts. Ping is usually 8-12 ms. my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? Good service and support in getting connected. Best NBN provider: iiNet and TPG. Interfaced with customer support couple of times, very professional and friendly as well. The MATE team. Regards, No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. Listing monitored by MATE representatives. Great Aussie company. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Thank you Mate. Please contact support@letsbemates.com.au for assistance. save hide report. Thanks for providing this information.... We have passed this on for internal review. While a lot of people are still on 25/5 plans, most major providers and many smaller providers have stopped offering them, now using the 50/20 speed as their most popular option. NBN 50 plans also feature unlimited standard calls to Australian landlines. Loving that Mate is local company. The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. Setup was 2 mins after we received mails that the service is up. Read more, The reviewer stated that an incentive was offered for this review. I made the switch to Mate and im so happy!! If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. Meet my expectations. 2. I've been using this internet provider for almost two months, and within this period I didn't have any problems. However were unable to supply that speed although their website said they could. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. I am so unimpressed at the moment. They went above and beyond to get me back online. Our nbn™ broadband plans are hassle-free and we offer great rates between mates and no lock in contracts. I've been using this internet provider for almost two months, and within this period I didn't have any problems. I made the switch to Mate and im so happy!! For the fastest of what the NBN has to offer, Mate dishes up premium NBN (NBN 100) for under $90 a month. NBN has a unique position in the market and other than with ISPs, mistakes done by NBN can sum up to political consequences. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. Mate communicated well throughout and provided clear instructions. share. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. what does this mean? It was so super easy to get put on and getting it put on was as super fast as their speeds! We can also confirm we will have an app coming very soon! Only had MATE a couple months and found it awesome! The acted very fast and lodged a fault with NBN. The MATE team. If you bundle it with a mobile, Mate will give you a further $10 a month off your internet bill. Real people. Called and arrived on time. The MATE team. We hope that wifi networking could be improve stabilise in my area. 100% Aussie based support & 4.4 star Product Review rating 2 Award-winning customer service – Winner of 2020 & 2019 ‘Service Champion – Customer Service Team of the Year – Large’ award 3 Award-winning soul mates nbn™ plan 4 Regards, So glad to hear you've had a great experience! No drop-outs so far. Tangerine’s NBN 100 plan is technically cheaper than what MATE is offering, but only for your first six months. Regards, Easy going Tony helped me to re-setup my connection. No issues, customer service was quick and Highly rated with my experience! The MATE team. The MATE team, You know it's good when you don't have to think about it. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Have been with Mate for ages and was the first to recommend them to friends and family. The best experence I ever had! They are fantastic until you have an issue. This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? Your trust is our top concern. Regards, Well wasn’t I wrong!! streaming services), I could not connect with wifi according to instructions. I’ve been connected for a bit over a month now and experienced no downtime. Drops out, poor IT assistance, they treat you like an idiot. It is now Nov and was still charged $75. Price is great to. When I said this to the manager he said he saw no problem in it. Best thing ive done! Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. Signed up few days ago so far so good speed level great no dropouts. The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. The new unlimited data plans are set to launch on Friday, priced at AU$149/month. An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. Mate NBN (Internet Service Provider): 4.5 out of 5 stars from 1,979 genuine reviews on Australia's largest opinion site ProductReview.com.au. best mates nbn - best for medium-size households of 3-4 people We can't see that you have contacted our support team to report any issues with your service? family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. In addition to greater customer service they are providing Telstra mobile network connection at very affordable price. No loyalty and unless you check their deals every month, they are more than willing to rip you off. NBN 12 (Basic) speed AKA. 200%plus!! We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. Unlimited NBN 50 plans begin at $79.99 per month, with unlimited NBN 100 available from $99.99. Thanks for your feedback! Very glad to be with Mate! No issues, customer service was quick and Highly rated with my experience! A miracle? Read more. We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. For the tech savy you can do this yourself, however if you need a little help we can contract a technician to do a professional install of your home or business network. Listing monitored by MATE representatives. Great speed so far, Review collected in partnership with MATE. Mate's customer service has been excellent, easy sign up and change over process from Aussie. MATE is a ProductReview.com.au Awards Winner for 2018 and 2017. Anthony solved my issue really quickly and with a minimum of fuss.Pricing is the bestWould recommend to friends and family, Thanks for your review! The NBN providers with some of the fastest advertised typical evening speeds for NBN 100 plans are: Telstra : Typical evening speed of 92.27Mbps Aussie Broadband : Typical evening speed of 90Mbps Very happy customer! Service is excellent. This includes setting up your modem/router/wifi and getting your nbn connection working. Note: While customers can change their ISP, they still can't run from NBN. Regards, Better yet, Mate is offering a $59 promo rate for the nbn 25 plan. Frustrated because the internet drops out during the day and if often too slow especially when working from home. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Glad to hear you are happy with your speeds :) I prefer mate for their easy to handle customer support. So glad to hear you've had a great experience! iiNet was stronger in speed, while TPG had a higher customer satisfaction score. Best thing ive done! Further details in the disclaimer. Thanks for your review! My experience is of excelling in customer service and prompt connection with best speed and price rates!! Have been with Mate for ages and was the first to recommend them to friends and family. The MATE team. I made the switch to Mate and im so happy!! Mate Broadband Review. Great customer service (Frank) Relaxed, easy going, helpful service. MATE offers the usual NBN tiers with some slightly different names. We can also confirm you made international calls from your mobile service and the plan you signed up for did not include any international calls to the country dialled in the package. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. Well wasn’t I wrong!! I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. Haven’t experienced any dropouts in over 6months.Great technical support for BYO modem and Awesome customer service.Have had friends and family change over to Mate , they couldn’t be happier! Loving that Mate is local company. Fact checked. Happy with the service. Only had MATE a couple months and found it awesome! The MATE team. We plugged in the Mate modem and 10 minutes later we were online with glorious high speed internet. These charges were valid. I have old router, which luckily meet the standard. Mate Internet Review: The Verdict . We can assure you we are not in the business of ripping anyone off. Regards, I have a modem, was presuming that all I would need is a sim card? I am amazed by Mark from technical support today who provided prompt and knowledgeable solution. 4. We believe in great value internet service for everyone, so we have designed nbn™ internet plans to suit all users and households operating … This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. No drop-outs so far. When I signed up I was told that it was a prepaid service.2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.4) This company has no ethics or morals, worst customer service ever. We do not offer any other payment methods besides direct debit via credit/debit card. Good service and support in getting connected. Nonetheless, you requested to place an nbn order to connect the main house anyway. !Thanks Mate!!! We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. The best experence I ever had! I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. Mate has won the hearts of many all over the continent, as it provides all its users with unlimited data plans that come with different price plans. We also have a … Drops out, poor IT assistance, they treat you like an idiot. Please contact support@letsbemates.com.au for assistance. good mates nbn - best for small households of 1-2 people; NBN 50 (Standard Plus) speed AKA. We can see that you will be moving your services to another provider and when you do so, you will be able to retain your phone number provided you request to port this with the new provider. Regards The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. Please contact support@letsbemates.com.au. No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. From there you can choose your broadband speed and if you’d like to bundle in a phone, but yeah, I bet they already had you at ‘unlimited data and no contracts’. Especially with more people working from home and using the internet ☺️. Mate communicated well throughout and provided clear instructions.My mobile service was ported within an hour of sending my request. The service I have had is very effetive! We provided the details of a third-party contractor that could organise this for you. Our mobile services are postpaid, NOT prepaid; NBN have marked my tower as congested. Similar opinion? I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. Raised NBN fault but have been told they might not do anything because my tower is marked as congested. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Regards, Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. Best provider out there! It was so super easy to get put on and getting it put on was as super fast as their speeds! We can confirm that you were connected to us with nbn in your granny flat without any issues. Why is my internet connection not working just connected this evening. The service I have had is very effetive! The best experence I ever had! The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. I strongly recomend people to choose MATE! ProductReview.com.au has affiliate partnerships. Meet my expectations. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. Read more. Mate keeps its broadband offerings on separate pages, with ADSL and NBN plans accessible through buttons on the main page and the site navigation bar. Regards, We wish all the best with your new provider. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. © 2020 ProductReview.com.au Pty. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. Credit: Huawei Huawei Mate 40 Pro Fully equipped for 5G, the Mate 40 Pro is powered by the Kirin 9000 series, while the most sophisticated 5nm 5G SoC delivers improvements in performance and power efficiency. Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). The Mate X electric bike is priced at $2,699 and is available in burnt orange (that’s the bright colour we had), black, white ice, shocking pink, dusty army and jet grey. Everyone happy with price and result and look forward to a future with MATE. Mate communicated well throughout and provided clear instructions. 1. It is clear that your ACN representative did not inform you of the plan details correctly, so we would highly recommend following this up with your IBO. Well done! If you're looking for unlimited data, no contracts, and no setup costs, Mate Communicate offers some of the best pricing on the Aussie broadband market. The new modem arrived within a couple of days. Hey all, Been having some battles with my NBN … Eveyone I has contacted with from phone help is very professional, nice and patient! I have old router, which luckily meet the standard. Setup was 2 mins after we received mails that the service is up. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Read more, I could not connect with wifi according to instructions. These charges were valid. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! What changed? That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. The only difference between the plans is the speed:. We can confirm Fixed Wireless is a type of nbn service, however, we don't offer wireless broadband. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. !Thanks Mate!!! Thank you Mates for setup. The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. We report on three main speed tiers for NBN plans: 25/5 (or NBN standard), 50/20 (NBN standard plus) and 100/40 (NBN premium). Have struggled to get over 4/9 since. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! MATE Team, Please contact us on 13 14 13 and press "1" for sales, or email your full address to. No issues, customer service was quick and Highly rated with my experience! Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. Thanks for any of the help! So glad to hear you've had a great experience! We have never claimed that our services are pre-paid, nor have we ever offered any alternate payment methods. Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. video calls) and for entertainemnt (e.g. It is now Nov and was still charged $75. The MATE team. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. This feedback, and our test results, are used to determine the best NBN provider of 2020. Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Read more. Priced at $69 per month, Mate’s 50Mbps plan is ideal for families with higher-than-average streaming and downloading needs. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager).
2020 mate nbn review